Oasis of Tranquility Rio Direct
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Guest Guide & Frequently Asked Questions

Booking Directly: How It Works

  1. Submit a Request to Book: Choose your dates and submit your contact details through our booking calendar.
  2. 24-Hour Calendar Hold: Your dates are immediately placed on a 24-hour tentative hold across our website and synchronized to Airbnb to prevent double-booking.
  3. Host Approval: We review each request promptly within 24 hours.
  4. Secure Settlement (Credit Card or Pix): Once approved, you will receive a secure payment checkout link (Major Credit Cards via Stripe or instant Brazilian Pix) to finalize your reservation with zero platform service fees and a guaranteed 10% direct discount.
  5. Arrival & Check-In: Detailed digital access instructions, building doorman guidelines, and local recommendations are sent 48 hours prior to your arrival.

Building Security & Arrival

  • 24/7 Uniformed Concierge (portaria 24h): Our Art Deco building features a 24-hour front desk doorman ensuring round-the-clock safety, secure package receipt, and effortless check-in.
  • Location: Located between Posto 5 & 6 in Copacabana, one block from the beach, and a short walk to Arpoador rock and Ipanema.
  • Airport Transit: We recommend using official airport taxis or registered rideshares (Uber) directly from Galeão International (GIG) or Santos Dumont (SDU).

House Rules

  • Check-in: 4:00 PM | Check-out: 11:00 AM (Early check-in or late checkout upon availability).
  • Quiet Hours: 10:00 PM – 8:00 AM (Please respect our quiet residential neighbors).
  • No Smoking: The apartment and building common areas are strictly 100% non-smoking.
  • Pets: In accordance with condominium association regulations, pets are not permitted.
  • Maximum Guests: Up to 8 guests. Unregistered overnight guests are not permitted.

Cancellation Policy

  • Full Refund: 100% refund of the accommodation total for cancellations made at least 14 days before check-in.
  • Moderate Window: 50% refund for cancellations made between 14 and 7 days prior to check-in.
  • Non-Refundable: Cancellations made within 7 days of check-in are non-refundable.
  • Cleaning Fee: Cleaning fees are always 100% refunded if the stay is cancelled prior to check-in.

Need Assistance?

Have a question about dates, custom lengths of stay, or airport pickup? Connect directly with your host via our WhatsApp Concierge or email us at bookings@oasisoftranquilityrio.com.